Shipping Policy
Order Confirmation
Immediately after you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.
Order Shipment
If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order, we will send you tracking information within 24 hours of your order leaving the warehouse to the address you provide when checking out. If you do not receive tracking information from us within two business days of your order, feel free to follow up with us at info@premiumpizzaovens.com
Damages
Please inspect the packaging of your item(s) when they arrive. If you notice any damage you should make not of it when signing for delivery. If your item(s) do arrive damaged, please send photos to returns@premiumpizzaovens.com and we will process an insurance claim on your behalf.
Cancellations & Refunds
All orders cancelled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped. If your order has shipped, you (the buyer) will also be responsible for actual return shipping changes. Refunds will only be issued to the original credit card that you use when placing your order.
30-Day Return Policy
All items can be returned 30 days from date of receipt if they are in their original packaging and in the same condition they were received in. Customers are responsible for all cost associated with shipping the returned item(s). For more information, please read our Return & Refund Policy or reach out to returns@premiumpizzaovens.com.
Free Shipping
We understand that additional shipping rates at checkout can be frustrating. That's why we won't charge you for shipping on all orders within 48 of 50 US states!
*Note: Please contact us for a personalized quote for shipping to Alaska and Hawaii.
Tracking
Check the status of your order: Order Status
Contact Us
If you have any questions about our Shipping Policy, you can contact us:
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By email: info@premiumpizzaovens.com
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By visiting this page on our website: https://premiumpizzaovens.com/pages/contact-us
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By phone number: (720) 730-8999
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By mail: 4950 S. Yosemite St., F2400, Greenwood Village, CO 80111